Delivery and Return Policy – dreamylondon

Delivery and Return Policy

Site Launch Offer

To celebrate Dreamy's site launch, we're offering free U.K. shipping on all inland orders. Please remember that the delivery lead times are estimated. You are likely to receive your items within the above time frames detailed above. However, deliveries may take longer during the pandemic and busy seasons such as Christmas. 

U.K. Shipping Rate
Items Service Rate
Greeting Cards Standard Free (limited time offer)
Sign for £2.20
Next Day £6.80
Gifts Standard Free (limited time offer)
Next Day £9
U.K. Delivery
  • Greeting cards & stationaries - Royalmail 1st class standard (delivery aim 1-2 working days)
  • Others - Royalmail 2nd class standard (delivery aim 2-5 working days)
  • Blankets - Royalmail 2nd class sign for (delivery aim 2-5 working days)
Lost items (U.K. Delivery)

If you do not receive your item, please contact us. We'll arrange a replacement or refund if the item has lost, which we count 15 days from the day you receive the dispatch notification email.

 

International Shipping Rate
Items Service Rate
Greeting Cards Standard £2.50
Trackable £6.50
Gifts up to £30 Standard £9
Gifts above £30 Trackable £22

International Delivery

International delivery is not a tracked service, and additional payment may be required to cover the extra delivery cost. Depending on the countries, international delivery time may vary.

  • For E.U., the delivery aim is 1-2 weeks.
  • For U.S.A. and rest of world, the delivery aim is 7 working days, and so please expect 2-3 weeks for your order to arrive, and occasionally we experience delay up to 5 weeks.
  • For rest of world, the delivery aim is 7 working days, so please expect 2-3 weeks.
    Lost items (International Delivery)

    If you do not receive your item, please contact us. We'll arrange a replacement or refund if the item has lost, which we count 5 weeks from the day you receive the dispatch notification email.

    Returns

    If you are not happy with your order, you can return your order to us at your own cost within 28 days of the item being delivered to you. Upon receipt of your order, wherein its original conditions only, we will issue a full refund for your item(s).

    If you feel you have received a wrong or faulty item, please contact us directly with an image.

    If you need more information about our delivery and returns policy, please read our full Terms & Conditions.

    Help

    If you need any help with delivery Information, placing an order or tracking your current order's location. Please visit Contact Us and one of the team will be happy to help.

    Alternatively, you can visit our F.A.Q.'s Page for more information.