FAQs – dreamylondon


Can I send the card or gift directly to the recipient?

Yes, we can send it directly. Please add the recipient's address as the delivery address, and we will deliver the order directly to them.
When checking out for your card, you can fill out the gift message at the check out page.

Can you personalise a card for me?

We cannot offer personalisation at the moment; it's something we're hoping to offer in the future. However we can attach your gift message to the order check out.

Can I send my items to more than one delivery address?

We can only deliver your order to one address. If you'd like to send gifts to different addresses, please place a separate order for each address.

Can I choose a delivery date and time?

We're happy to hold up your order for up to a week; please let us know. And you can choose 1st class or guaranteed next day delivery at checkout.
Unfortunately, we do not have the option of choosing a delivery time.

When will you dispatch my order?

We are a small team, and we dispatch orders every Mondays, Wednesdays and Fridays at noon hours. We will arrange a tighter schedule for important festivals/ holidays such as Valentine's Day and Christmas.

Can I cancel my order?

Please contact us to check whether we can cancel your order. Once an order has been processed, we are unable to cancel it. Our process time is usually, but not limited to, Mondays/ Wednesdays/ Fridays mornings.

Where is my order?

We know how important it is for your order to arrive on time.
When your order has been dispatched, you will receive a notification email from us. If you have chosen a tracked delivery service, your tracking number will also be provided afterwards.

My order has arrived and it’s broken/ wrong item?

We are really sorry that your order has arrived damaged or is a wrong item. 
Please contact us to get a replacement to send out to you at no extra cost. 

How do I return my item?

Please contact us and we'll see how we can help. On occasions, we might ask you to send us an image of the item.